Omaha ElderCare Resource Handbook:
Government

Area Agencies on Aging

This nationwide network was established to work with seniors and their families in finding services that will allow them to remain independent in their own homes for as long as possible.

Local Offices:

Eastern Nebraska Office on Aging
www.enoa.org
4223 Center Street
Omaha, NE  68105
888-554-2711
402-426-9614 (Blair)
402-721-8262 (Fremont)
402-444-6536 (Omaha)
Connections Area Agency on Aging
www.connectionsaaa.org
300 West Broadway, Suite 240
Council Bluffs, IA  51503
800-432-9209
712-328-2540
U.S. Administration on Aging services:

ElderCare Locator
www.eldercare.gov
800-677-1116

Some of the programs offered by the Area Offices on Aging include:

Community Service
Aging & Disability Resource Center (ADRC), Grandparent Resource Center, Housing Information, Information & Assistance, Intergeneration Orchestra, Legal Referrals, LifeLong Links, Respite Funding, Senior Centers.

Long-Term Services & Supports
Care Management, Caregiver Support, Medicaid Waiver, Durable Medical Equipment, Home Delivered Meals, Chore Services, Bath Aide and Homemaker Program.

Nutrition Programs
Meals at Senior Centers, Home Delivered Meals (Meals on Wheels), Farmers Market Coupons.

Volunteer Opportunities
Foster Grandparent Program, Home Delivered Meals, Intergeneration Orchestra, Retired and Senior Volunteer Program (RSVP), Senior Companion Program, SHIIP.

Departments of Health & Human Services

Nebraska Department of Health & Human Services
Information:
www.dhhs.ne.gov
1313 Farnam on the Mall, 3rd Floor
Omaha, NE  68102
402-595-2890
Apply for benefits:
www.accessnebraska.ne.gov
PO Box 2992
Omaha, NE  68102
402-595-1258 (economic assistance)
402-595-1178 (Medicaid)
Iowa Department of Health & Human Services
Information:
www.dhs.iowa.gov
417 East Kanesville Boulevard
Council Bluffs, IA  51503
712-328-5661
Apply for benefits:
dhsservices.iowa.gov
Imaging Center 4
PO Box 2027
Cedar Rapids, IA  52406
885-889-7985 (help center)
The following are some of the programs administered by the state department of Health & Human Services.

    • Medicaid, Medicaid Waiver, food and financial assistance eligibility.
    • Long-Term Care Ombudsman – education, consultation, referral and advocacy for those living in a long-term care facility.
    • Developmental Disability Services – service coordination for those with disabilities.
    • Social Services Block Grant Program – assistance for persons who are aged 60 and older or disabled so they may remain in their own home or in other safe surroundings as long as   possible.
    • Adult Protective Services (APS) – investigates and helps remedy abusive situations.

You can anonymously report elder abuse to Adult Protective Services at the 24-hour hotline:

800-652-1999 (Nebraska)
800-362-2178 (Iowa)

 Social Security

Social Security is a retirement program for Americans who have paid for coverage through payroll deductions or self-employment.
Social Security Administration
www.ssa.gov
800-325-0778 (TTY)
800-772-1213
Fraud Hotline
Office of Inspector General
www.ssa.gov/oig
866-501-2101(TTY)
800-269-0271
Omaha
Old Mill Centre
604 North 109th Court
Omaha, NE 68154
866-716-8299
Council Bluffs
20 Arena Way, Suite 1
Council Bluffs, IA 51501
866-331-9094

Supplemental Security Income (SSI)

Supplemental Security Income (SSI)is a program administered by the Social Security Administration that pays monthly benefits to those with limited income and resources who are blind, disabled or 65 and older.  It is intended to help with basic needs such as food, clothing and shelter.  In most cases, those who qualify for SSI benefits also qualify for Medicaid.

For those with no countable income and resources below the predetermined limits, the federal benefit rate is $733/month for an individual and $1100/month for a couple.  Any countable income you have (minus a $20 disregard amount) is subtracted from this benefit rate.  Nebraska and Iowa both may add a small supplement to the federal benefit rate depending on your living and financial circumstances.  These numbers are correct as of June 2016  and generally change yearly.

For more information on benefit amounts, resource limits and countable income or to apply for SSI, contact the Omaha or Council Bluffs Social Security Office, call the national Social Security Administration office listed above or visit www.ssa.gov/ssi.

Veterans

Departments of Veterans Affairs – Nebraska
www.veterans.nebraska.gov
301 Centennial Mall South
First Floor
Lincoln, NE 68508
402-471-2458
Departments of Veterans Affairs – Iowa
www.va.iowa.gov
7105 NW 70th Avenue
Camp Dodge, Building 3465
Johnston, IA 50131
800-838-4692
515-252-4698
Douglas County Veterans Service Office
www.douglascounty-ne.gov/veterans
1111 South 41st Street, Suite 110
Omaha, NE 68105
402-444-7180
Great Plains Paralyzed Veterans of America
www.greatplainspva.org
7612 Maple Street
Omaha, NE 68134
402-398-1422
Omaha VA Medical Center
www.nebraska.va.gov
4101 Woolworth Avenue
Omaha, NE 68105
800-451-5796
402-346-8800
402-995-4618 (caregiver support coordinator)
Omaha Vet Center
(for combat veterans & their families)
www.benefits.va.gov/benefits
3047 South 72nd Street
Omaha, NE 68124
402-346-6735
Pottawattamie County Veteran Affairs
www.pottcounty.com/departments/veteran-affairs
623 South 6th Avenue
Council Bluffs, IA 51501
712-328-5797
U.S. Department of Veterans Affairs
www.va.gov
866-687-7382 (nurse advice line)
800-273-8255 (crisis line)
800-827-1000

Consumer Inquiries and Complaints

Attorney General’s Office – Iowa
Consumer Protection Division
(consumer protection or Medicaid fraud)
www.iowaattorneygeneral.org
888-777-4590 (IA only)
515-281-5926
Attorney General’s Office – Nebraska
Consumer Protection Division
(consumer protection or Medicaid fraud)
www.ago.ne.gov
800-727-6432 (NE only)
402-471-2682
Attorney General’s Office – Nebraska
Senior Hotline
www.ago.ne.gov
888-287-0778
402-471-3801
Better Business Bureau (BBB)
www.bbbnebraska.org
877-637-3334 (Senior Line)
800-649-6814
402-391-7612
Departments of Insurance – Iowa
www.iid.state.ia.us
877-955-1212 (IA only)
Departments of Insurance – Nebraska
www.doi.ne.gov
877-564-7323
Direct Marketing Association (DMA) Consumer Rights
(remove name from mailing & telemarketing lists)
www.dmaconsumers.org
Do Not Call Registry
www.donotcall.gov
888-382-1222
Eldercare Locator
www.eldercare.gov
800-677-1116
Family Housing Advisory Services 
www.fhasinc.org
402-934-7921
Long-Term Care Ombudsman – Iowa
www.iowaaging.gov
866-236-1430
712-249-7424
Long-Term Care Ombudsman – Nebraska
www.dhhs.ne.gov
800-942-7830
402-444-6558
Mayor’s Office/Hotline – Bellevue
www.bellevue.net
402-293-3020
Mayor’s Office/Hotline – Council Bluffs
www.councilbluffs-ia.gov
712-328-4601
Mayor’s Office/Hotline – Omaha
www.cityofomaha.org
402-444-5555 
National Fraud Information Center
www.fraud.org
Nebraska Equal Opportunity Commission
www.neoc.ne.gov
800-382-7820
402-595-2028
Nebraska Public Service Commission
www.psc.state.ne.us
800-526-0017
SHIIP (Senior Health Insurance Information Program) -Nebraska
(Medicare & supplemental, Medicaid, long-term care insurance)
www.doi.nebraska.gov/shiip
800-234-7119
402-444-6617
SHIIP (Senior Health Insurance Information Program) –  Iowa
(Medicare & supplemental, Medicaid, long-term care insurance)
www.therightcalliowa.gov
800-351-4664
Trash Pickup – Wasteline
(specialized trash pickup for those 70 or older or disabled)
www.wasteline.org
402-444-5238

 

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